Q&A: Making your move easy
Here at Removals Unlimited in Bournemouth, Christchurch and Poole, we want to make your move as easy as possible. Below are some answers to the most common questions - if there’s anything else you need to know, please feel free to get in touch through our Bournemouth office on 01202 531391.
How do I get a quote?
You can call us on 01202 531391 or email us on RemovalsUnlimited@mail.co.uk to request a quote. Alternatively, you can fill in the quick and easy form on our website. We will respond to you within 24 hours to arrange a free, no-obligation home survey and send your quotation on the same day (48 hours max.). We also facilitate self-surveys through video for exceptional circumstances.
When do I need to book you?
As soon as you have officially exchanged and therefore have a completion date from your solicitor, book us in. If you’re making a rental to rental move, book us as soon as you’ve handed your notice in and have an ideal moving date. We work 7 days a week with no extra charges for weekend bookings, giving you the flexibility to not have to take days off work.
Do I get free packing materials?
Yes, you do. Should you retain our services for your sale to purchase or your rental move we can deliver the packing materials to your doorstep at a mutually convenient date and time. Alternatively, you can pick those up from our warehouse behind Castlepoint. The cardboard boxes are a loan, and will be collected once emptied, once again, you can also drop these off to us.
If you haven’t decided yet but would like to go ahead and purchase packing materials before booking our services, then please fill in this form here, and we will touch base to discuss further.
When do I need to start packing?
If you have chosen our removals service only, we recommend that you start packing the non-essentials at least two week before your moving day. This should give you enough time to pack everything without feeling rushed.
We do strongly recommend our full packing service to take all of the moving stress away should your budget allow.
What do I need to pack?
If you have chosen our removals service only, you’ll need to pack absolutely everything. You can leave your wall-mounted TV and white goods - we can manage all of these on moving day or a day before. We’ll also dismantle any large furniture (and reassemble it at the other end).
When you’re packing, just make sure to write on the top of each box the room that the box belongs to so that moving you in is easy. We will place each and every box in their respective room.
If you’ve chosen our full packing service, you don’t need to lift a finger! We will pack everything for you one day before moving day or earlier if needed.
If I choose your full packing service, when do you start?
If you’ve chosen our full packing service, we will pack everything for you at least one day before your move. We use different boxes for light and heavy items and are prepared for any contingency. We recommend that you keep some essentials to one side and pack your own overnight bag for your last night in your house and first day in your new home.
Here are some useful links:
- Your important moving documents checklist
- What to pack in your box of moving day essentials
- Why use our full packing service for your move?
What happens on the day of the move?
Depending on the size and destination of your move, and whether we will need more than one day to manage it, we will typically be there to dismantle furniture and move all of your packed belongings from your home and garden into our removals vehicles at least one day before moving day. We aim to be fully loaded by 12pm on completion day. Once completion has taken place and you have your new property’s keys in hand, we will drive your belongings to your new home, protect your new property and unload all your packed belongings, then reassemble your furniture.
What time do you finish on the day of the move?
Here at Removals Unlimited, we do not have a set finishing time, hence the word ‘Unlimited’ in our trading name. We’ll stay as long as needed to ensure that all of your packed belongings are positioned in their respective rooms following your instructions, and all your furniture has been reassembled.
When and how do I pay?
This varies depending on local or long-distance moves, but in all cases we will discuss the details of what needs to be done to secure our services.
We offer diverse payment facilities to accommodate bank transfers, credit card and debit card payments to our business bank account. A paid invoice receipt is provided for every transaction.
What happens if there’s a last-minute change to completion day?
We understand that things can change quickly when you’re buying or selling a property. As long as you keep us in the loop we can help and respond positively to support any changes, when possible.
What can I do to help my buyer?
If you’d like to help your buyer settle into their new home, we suggest that you leave them details of the following:
● How to operate the boiler, thermostat and alarm
● Location of meters, the fuse box and the stopcock
● Which day bins are collected
Other helpful things to do include:
● Labelling all of the keys or leaving them in the locks
● Closing all of the windows
● Locking all of the doors (don’t forget the garage!)
● Taking the meter readings and contacting the utility companies
Do you offer short and long-term storage?
We offer both short and long-term storage in Bournemouth with no contractual agreement, just a weekly cost according to the volume required to store. All of our storage units are clean, weatherproof and secure.
Do you do long-distance removals?
Yes, we are a nationwide removals company and we cover the whole of the UK. We carry out long-distance moves weekly.
